Mitsubishi Complaint
Reviewed by
No help from the check-in staff - more than 1 hour before the flight - miss the flight and they rebook it for 24 hours after!
I would like understand your policy on order to help people at the chack-in desk.
Unfortunately I arrived a bit late, I arrived at 5.10 pm when my fligh started at 6.20pm.
I was quite in a hurry, looking for help with the automatic machine, nobody help me.
At the end, after doing a line in order to talk with an operator, he only said me to chek-in with the automatic machine...
At the end the machine could not check-in my baggage due to was 5.25 pm.
Hence, I did another line to talk with the special service, and finally when I could talk with a person, that was the worst part.
It was something like 5.30 pm, she did not want help me at all. No help, not even sorry, she looked like satisfied to say to me that was too late to chek-in my baggage and to rebook the flight for 24 hours after!!
I take about 50 flight per year, to be honest it is the first time that I miss a flight arriving 1 hour before at the check-in area.
An it is the first time that the staff did not want to do absolutely anything, not even a double-check in order to see if something can be done.
I have a frequent flyer program with United, but if it is your way to treat a customer, for sure I will avoid United as much as possible.
Unfortunately I arrived a bit late, I arrived at 5.10 pm when my fligh started at 6.20pm.
I was quite in a hurry, looking for help with the automatic machine, nobody help me.
At the end, after doing a line in order to talk with an operator, he only said me to chek-in with the automatic machine...
At the end the machine could not check-in my baggage due to was 5.25 pm.
Hence, I did another line to talk with the special service, and finally when I could talk with a person, that was the worst part.
It was something like 5.30 pm, she did not want help me at all. No help, not even sorry, she looked like satisfied to say to me that was too late to chek-in my baggage and to rebook the flight for 24 hours after!!
I take about 50 flight per year, to be honest it is the first time that I miss a flight arriving 1 hour before at the check-in area.
An it is the first time that the staff did not want to do absolutely anything, not even a double-check in order to see if something can be done.
I have a frequent flyer program with United, but if it is your way to treat a customer, for sure I will avoid United as much as possible.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Mitsubishi reviews
Similar reviews
- Expedia flight changes.
- Horrible Customer Service
- NO FOOD DURING 7.5 HOUR FLIGHT...
- Flights delayed and cancelled
- air flight
- very bad flight experience
- a day delayed flight missing work
- NEVER AGAIN
- No Flight after they my flight Scedule!
- HORRIBLE Experience! I will NEVER use Orbitz Again.
- rebooking fees
- Orbitz IS trying to ruin my Mission Trip!
- Never sent
- American Airlines delayed flight and charges change fee
- Continental customer service Cancelled flight, lost baggage
- Expedia telephone service lousy
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live